In complete contrast to today’s throwaway culture, quality counts for everything. We take great pride in the design and manufacture of our products to ensure their longevity and, ultimately, your satisfaction. We are that confident in the quality and fit of our products, we have extended our returns policy to 100 days*, to give you peace of mind before ordering.
Simply put, if you’re not 100% happy with your purchase, you can return it within 100 days for an exchange, or 14 days for a refund.
If you are unsure about sizing, don’t hesitate to contact our client care team prior to making your purchase. With the right PIROLO Jackets in the right size, both you and the environment will be happy. Together we can keep the number of returns to a minimum and reduce our impact and carbon footprint on the environment, saving us both time and energy.
Can’t be bothered with the whole ‘returns’ process if you get the wrong size or just don’t like it? Yeah we feel you, it can be annoying.
With our new returns policy, our guarantee to you is that we’ll take care of that hassle for you. That’s right, you can now enjoy complimentary, no nonsense, hassle free returns on all orders within your returns period.
To be clear, our new FREE returns policy means that you now have;
100 DAYS TO RETURN FOR AN EXCHANGE
14 DAYS TO RETURN FOR A FULL REFUND
*Please note - returns and exchanges must be unworn, in their original condition with all tags attached. If your item does not meet these conditions, this will be sent back to you and no exchange or refund will be issued.
If you have returned an item to us, please bare with. We have reduced our operations within our warehouse and this will cause delays with returns being processed. Please be assured that we’re working as efficiently as possible to ensure delays are as minimal as possible.
For further assistance email firstname.lastname@example.org
Exchanges and refunds will be processed within 3 - 5 working days of receiving your order depending on stock levels.
HOW IT WORKS
In Order To Request A Return; Please Contact email@example.com And Provide Us With Your Order Number.
Once The Return Is Approved Please Return Your Garment(S) In Its Original Condition With All Tags Attached. To Return Your Order, You Should Mail Your Product Please Contact Us For Warehouse Address.
Exchanges And Refunds Will Be Processed Within 5 To10 Working Days Of Receiving Your Order.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you would like to exchange your garment for another size we will waive the return postage fee as well as the restocking fee. The first exchange is on us, however on any subsequent returns you are responsible for postage as well as the standard 20% restocking fee.
Please note that custom-made jackets are only liable for an exchange.